Privacy Policy
Appliance Geeks ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have when you visit appliance-geeks.net or use our services.
1. Information We Collect
We collect the following types of information when you interact with us:
- Contact information: Name, phone number, email, and service address — provided when you book a repair, fill out our contact form, or call us.
- Service details: Information about the appliance you need repaired, brand, model, and the problem you're experiencing.
- Payment information: When you pay for a repair, payment is processed by our payment provider. We do not store full credit-card numbers on our servers.
- Automatically collected data: IP address, browser type, device type, pages visited, and referring URL — collected via cookies and analytics (Google Analytics, Google Tag Manager).
- Phone calls: When you call us, your call may be answered by our AI phone assistant, and calls are recorded. We use the recording and a short written summary to schedule your repair, call you back, and improve our service, and we delete our copy of a recording after 30 days.
2. How We Use Your Information
We use the information we collect to:
- Schedule and complete appliance repair services you request.
- Contact you about your appointment, follow up after service, and respond to questions.
- Process payments and send invoices or receipts.
- Improve our website, services, and customer experience.
- Comply with legal obligations (warranty records, tax records, etc.).
- With your permission, send service reminders or seasonal maintenance tips.
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Our technicians and staff — to perform the repair you booked.
- Payment processors (Stripe, Square, etc.) — to securely process payments.
- Service providers that run our scheduling, phone calls and text messages (such as Housecall Pro, our phone answering and call-tracking providers, and Twilio) — only to provide those services to you.
- Analytics providers (Google Analytics) — to understand website usage.
- Legal authorities — only when required by law (e.g., subpoena, court order).
4. Text Messages (SMS)
Appliance Geeks sends text messages about appliance repair: appointment confirmations and reminders, when you agree to them while booking, and one follow-up message with our service-call price, warranty information and a link to book online, when you ask for it on a call with us about a repair you did not book. Just before it ends such a call, our phone assistant asks with these exact words: “Appliance Geeks can text you our prices and a link to book online. It's one text, message and data rates may apply, and you can reply STOP to opt out or HELP for help. Would you like that text?” Only a yes signs you up for that text. If you say no, don’t answer, or your answer is unclear, nothing is sent and the assistant does not ask again on that call. After a no, we will not offer or send you that text again. The full opt-in process and the exact text we send: appliance-geeks.net/sms-consent.
- Frequency: message frequency varies. Follow-up messages are sent at most once a week to a phone number, only between 8 AM and 8 PM Pacific time.
- Cost: message and data rates may apply.
- Opt out: reply STOP to any message and we will not text you again. Reply START to receive messages again.
- Help: reply HELP, or call us at (503) 850-0052.
- Our follow-up texts come from (971) 290-2430; appointment updates come from our scheduling system.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers that deliver our text messages.
5. Cookies and Tracking
Our website uses cookies and similar technologies to keep the site working, analyze traffic, and improve your experience. You can disable cookies in your browser settings, but some parts of the site may not work properly.
We use Google Tag Manager and Google Analytics to measure traffic and conversions. These services may set cookies that identify your browser anonymously. See Google's Privacy Policy for more.
6. Data Security
We use industry-standard security measures (HTTPS encryption, secure servers, access controls) to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Request that we correct inaccurate information.
- Request that we delete your information (subject to legal obligations to retain records).
- Opt out of marketing communications at any time.
- If you are a California resident, you have additional rights under the CCPA — including the right to know, the right to delete, and the right to opt out of "sale" of personal information (we do not sell your data).
To exercise any of these rights, email us at help@appliance-geeks.com.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes will be highlighted on the homepage for 30 days.
10. Contact Us
Questions about this Privacy Policy? Contact us at:
Terms of Service
By booking a repair, using our website, or otherwise engaging with Appliance Geeks ("we," "our," or "us"), you agree to the following Terms of Service. Please read them carefully.
1. Services Offered
Appliance Geeks provides residential appliance repair services in the Portland metro area and Vancouver, WA, including but not limited to: refrigerators, washers, dryers, ovens, stoves, dishwashers, and garbage disposals. All work is performed by licensed and certified technicians.
2. Booking and Scheduling
- Appointments can be scheduled online, by phone at (503) 850-0052, or by email.
- We provide a 2- to 4-hour arrival window. While we strive for on-time arrival, unexpected delays may occur and we will notify you promptly if your window changes.
- Same-day service is offered subject to availability and is not guaranteed.
3. Service Call Fee & Pricing
- A $99 service call fee covers the diagnostic visit. This fee is waived when you approve the repair.
- You will receive a written estimate for parts and labor before any repair work begins.
- We do not start work without your explicit approval.
- Final cost may vary if additional issues are discovered during repair; any additional charges will be discussed and approved before work continues.
- Prices listed on our Prices page are starting prices and may vary based on brand, model, and parts required.
4. Cancellations & No-Shows
- You may cancel or reschedule your appointment at no cost up to 2 hours before the scheduled window.
- Cancellations within 2 hours of the appointment, or no-shows, may be charged a $50 trip fee.
- If our technician arrives and cannot access the appliance due to circumstances on your end, the $99 service call fee applies.
5. Payment Terms
- Payment is due upon completion of the repair, unless otherwise agreed in writing.
- We accept Visa, Mastercard, American Express, Discover, debit cards, cash, and Zelle.
- Returned-check fees may apply for any checks returned by your bank.
6. 90-Day Warranty
We provide a 90-day warranty on all parts we install and labor we perform. This warranty covers the specific part replaced and the specific repair performed. If the same issue recurs within 90 days, we will return at no additional charge to address it.
The warranty does not cover:
- Damage caused by misuse, abuse, accident, or improper installation by others.
- Pre-existing problems unrelated to the repair we performed.
- Normal wear and tear, or new failures unrelated to the repair.
- Customer-supplied parts (unless we agreed in writing to install them).
7. Parts
- We use OEM (Original Equipment Manufacturer) parts whenever available. When OEM is unavailable or impractical, we use high-quality aftermarket parts of equal or better specification.
- Special-order parts typically arrive in 3–5 business days. Installation is scheduled as soon as the part arrives.
- Customer-supplied parts are accepted at our discretion. We do not warrant the function, fit, or longevity of parts we did not supply.
8. Customer Responsibilities
- Provide accurate appliance brand, model, and problem description when booking.
- Ensure clear, safe access to the appliance.
- Be present (or have an authorized adult present) during the appointment window.
- Notify us in advance of pets, hazards, or special access requirements.
9. Limitation of Liability
To the maximum extent permitted by law, Appliance Geeks's total liability for any claim arising from our services shall not exceed the amount you paid for the specific repair giving rise to the claim. We are not liable for consequential, incidental, or indirect damages (such as loss of food due to refrigerator failure, water damage from pre-existing leaks, or loss of use of the appliance). We carry liability insurance for our work in your home.
10. Photos & Documentation
Our technicians may take photos of the appliance and the repair for our records and warranty documentation. We do not publish photos of your home or appliance publicly without your explicit consent.
11. Disputes
If you have a concern about our service, please contact us first at help@appliance-geeks.com or (503) 850-0052. We will work in good faith to resolve any issue. Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Multnomah County, Oregon, under Oregon law.
12. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms.
13. Text Messaging Terms
By agreeing to receive text messages from Appliance Geeks, on a call with us or when booking online, you agree to receive messages about your appliance repair as described in the Text Messages section of our Privacy Policy. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages.